Important Information Regarding COVID-19
An Update from Wailea Dental
May 4, 2020
We hope this letter finds you and your family in good health. Our community has been through a lot over the last couple of months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same:
our commitment to your safety.
Beginning May 1, as essential healthcare workers, we have been given the clearance to resume normal dental procedures, including hygiene appts, not just trauma or emergencies as we have been doing up to this point.
Infection control has always been a top priority for our practice as you may have noticed during your visits to our office. Our strict infection control processes are implemented so that when you receive care, it’s both safe and comfortable.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We closely follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We have made these changes to help protect our patients and staff, some maybe are temporary and some permanent:
- Our office will communicate with you beforehand to ask for some screening questions. You’ll be asked those exact same questions again when you are in the office.
- Appointments will be managed to allow for more social distancing between patients.
- Once you park your car, we will ask you to call our office at 875-5555 and let us know you are here.
- We have hand sanitizer that we will ask you to use when you enter the office. We will be screening patients’ temperatures before each appointment. We will also give you a rinse with a diluted Hydrogen Peroxide solution which shows antiviral properties prior to your treatment.
- At this point, we have removed our magazines and tea service area, as those items are more challenging to keep sterile.
- If at all possible, supplying Hailey with your payment information to keep within our HIPPA compliant secure system, will also allow for even more distancing between patients.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 808-875-8555 or visit our website at www.waileadental.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Dr. Jeffrey Olson
March 17, 2020
To our patients and community,
In recognition of ongoing news reports and the continued spread of the COVID-19 virus, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Our practice strictly adheres to and exceeds the standards for infection control by wearing personal protective gear, using hospital-grade disinfectants, practicing the latest sterilization protocols, utilizing single-use disposable materials, and more. Every effort we have in place is to ensure the safety of our patients and staff. We want you to know that we are monitoring this situation very closely, and we will keep you updated regularly.
Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, and/or flu-like symptoms. In addition, please reschedule your appointment if you have traveled to any areas within the past 14 days that are at high risk for contracting the coronavirus.
We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.
For further information, including measures to keep yourself healthy, visit the following links: